Delete your account
An kreyòl — an brèf
Ou ka efase kont ou nenpòt lè nan app la: Kont mwen → Efase kont mwen. Si ou pa gen app la ankò, voye yon imel bay support@lokaltechnologies.net ak nimewo telefòn ou oswa imel ou itilize pou konekte. N ap efase kont ou nan 30 jou.
This page explains how to delete your Lokal account (app package ht.lokal.app, published by Lokal Technologies LLC) and what happens to your data when you do.
Option 1 — Delete it yourself in the app
- Open Lokal and go to Settings (⚙).
- Open My account (Kont mwen).
- Scroll to the bottom and tap Delete my account (Efase kont mwen).
- Confirm. Your account and its data are removed immediately.
If you are asked to sign in again before deleting, that is a security check — sign in and repeat the steps.
Option 2 — Request deletion by email
If you have uninstalled the app or cannot sign in, email us and we will delete the account for you. No reinstall is needed.
Send the phone number or email address you used to sign in, so we can identify the account:
We confirm the request and complete deletion within 30 days.
What gets deleted
- Your sign-in identity (phone number or Google account link).
- Your customer profile, display name, profile photo, and saved preferences.
- Any vendor listing you own: business name, description, categories, location, opening status, products, and product photos.
- Your push notification token.
What is kept, and why
- Chat messages you exchanged remain visible to the other person in that conversation, as part of their own message history.
- Ratings you posted stay on the vendor's profile, because they form part of that vendor's public reputation.
- Usage events already recorded (for example, that a search happened) are retained in aggregate to improve the app.
If you want any of these removed as well, say so in your email and we will remove them.
Delete only some of your data — keep your account
You do not have to delete your whole account to remove data.
- In the app: vendors can delete individual products and product photos at any time (Jere pwodwi m yo), change or remove their profile photo, description, and contact links, and switch their location setting so their precise position is no longer shown.
- By email: ask us to delete specific data — for example your ratings, your recorded usage events, your voice notes, or your profile photo — while keeping your account active. Write to support@lokaltechnologies.net, tell us the phone number or email you sign in with, and say what you want removed. We complete these requests within 30 days.
Related
See our Privacy Policy for the full description of what Lokal collects and how it is used.
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